Web Support, Maintenance, and Hosting Agreement

Date: [Insert Date]

Parties:

  1. LifeDrive (the “Provider”), trading as Syman Kaye, located at Frary Cottage, Frary Walk, Maynards Green, East Sussex, TN21 0DH.
  2. [Customer’s Name] (the “Customer”), located at [Customer’s Address].

Agreement:

  1. Services Provided
    • The Provider will offer web support, maintenance, and hosting services for the Customer’s website(s) as specified in Schedules 1 and 2.
  2. Term
    • This Agreement begins on the Effective Date and continues indefinitely unless terminated by either party with 30 days’ written notice.
  3. Charges and Payment
    • The Customer agrees to pay the Provider the charges outlined in Schedules 1 and 2.
    • Payments are due within 30 days of receiving an invoice.
    • All amounts include applicable taxes.
  4. Hosting Services
    • The Provider will host the Customer’s website(s) on an autoscaling cloud platform as detailed in Schedule 2.
    • Hosting includes:
      • Autoscaling resources to meet demand.
      • Storage on solid-state drives (SSD) for enhanced speed.
      • Unlimited 10GB email mailboxes.
      • Unlimited web hosting space.
  5. Confidentiality
    • Both parties agree to keep confidential any information marked as confidential or that should reasonably be considered confidential.  Refer to Data Processing Agreement for details.
  6. Limitation of Liability
    • The Provider’s total liability under this Agreement is limited to £0.
    • The Provider is not liable for any indirect, special, or consequential damages arising from the services.
  7. Termination
    • Either party may terminate this Agreement with 30 days’ written notice.
    • Upon termination, any outstanding charges for services already provided will be settled.
  8. Governing Law
    • This Agreement is governed by the laws of England and Wales.
    • Any disputes will be subject to the exclusive jurisdiction of the courts of England.

Execution:

Signed by the Provider:

Name: Syman Kaye
Date:

Signed by the Customer:

Name: [Customer’s Name]
Date: [Date]

Schedule 1: Services and Charges

  • Services Provided:
    • Web Support and Maintenance:
      • Regular WordPress and plugin updates and maintenance of the Customer’s website(s).
      • Minor design and layout changes as needed.
      • Addition of supplied website content.
      • Technical support during business hours.
  • Charges:
    • £100 – £150 – £200. Delete as Appropriate

Schedule 2: Hosting Services

  • Hosting Details:
    • Autoscaling Cloud Platform:
      • The website(s) will be hosted on a cloud platform that automatically adjusts resources based on traffic and demand, ensuring optimal performance at all times.
    • Solid-State Drive (SSD) Storage:
      • All data and files will be stored on SSDs, providing faster load times and improved user experience.
    • Unlimited 10GB Email Mailboxes:
      • The Customer will have access to an unlimited number of email accounts, each with a capacity of 10GB.
    • Unlimited Web Hosting Space:
      • There are no restrictions on the amount of web hosting space used by the Customer’s website(s).
  • Additional Terms:
    • Uptime Guarantee:
      • The Provider will strive to maintain a high level of uptime (99.9%) and will promptly address any hosting issues.
    • Technical Support:
      • Hosting-related support is available during business hours.
    • Maintenance Notifications:
      • The Provider will inform the Customer in advance of any scheduled maintenance that may affect website availability.
    • Data Security:
      • Regular backups and security measures will be implemented to protect the Customer’s data.
  • Charges:
    • £25/month